Inmates have a lot of complaints on a daily basis and they have a lot that they could complain about. Jail is not exactly a fun experience and, in the past, they had to bother the correctional officers with the complaints that they had for the jail, the employees and the other inmates. This took valuable time away from the correctional officers and prevented them from keeping track of the jail in the way that they should. The inmate complaints often became a distraction and prevented officers from doing their job of keeping the jail secure. It was becoming a big problem for the prisons.
With an estimated average of 13.8 complaints per inmate per day, Securus has made the process easier and better for inmates. They do not have to have a correctional officer present to make a complaint. They can now use a kiosk that has automated forms for them to complete complaints. They do not even need the attention of the officer to be able to do it because it is done on a machine that sends it directly where it needs to go. Whether it be sent to a medical portion of the jail or even the warden, inmates can do it without correctional officers.
The program is designed for inmates who are able to read and write, but there are some tools that they can use if they are struggling with the way to send a complaint. The program is available in many different languages to suit the needs of nearly every inmate who wants to use the program. Things that are also available on the kiosk include phone calls, emails and even the opportunity to purchase commissary. The kiosks are intended to streamline the jail process for inmates, correctional officers, administration and loved ones on the outside.